Partners
The Federal Consulting Directorate
The Federal Consulting Directorate (FCD), a federal organization that operates under The National Business Center at the U.S. Department of Interior, consults with other federal government agencies to support their transformation efforts to become more efficient, effective, citizen-centric, and results-oriented. The Federal Consulting Group’s three business lines–Consulting, Executive Coaching, and Performance Measurement and Customer Satisfaction–provide federal agencies with innovative solutions using the latest management and information technology tools, techniques, and best practices.
FCG’s senior consultants collaborate with government executives and internal client teams to solve their organizational challenges, meet mandated requirements, and arrive at a sustainable desired future. FCG fosters improved agency performance by using best practices to help agencies conceptualize, plan, execute, measure, evaluate and refine their processes, and engage their people.
The combination of senior consultants with government experience, skilled in utilizing researched and proven management methodologies, has made FCG a trusted, strategic partner for over 20 years.
The Federal Consulting Directorate Resources
The Evolution of Coaching in the U.S. Federal Government
FCG CEO featured in book, Grass Roots Leaders: The Brain Smart Revolution in Business
FCG Program Assessment Rating Tool Expert featured on American Evaluation Association Panel
Measuring Customer Satisfaction in Government
Point of Contact:
Ted Kniker
Executive Consultant
799 9th Street, N.W.
Washington, DC 20239
P: 202-504-3654
E: Ted.Kniker@nbc.gov
The Change & Innovation Agency
The Change and Innovation Agency is a team of award-winning change agents that provide the ideas, methods and tools to help organizations radically improve performance. Our clients come to us not for quick fixes or small improvements – but to radically change their culture.
The Change Agent’s Guide to Radical Improvement is Ken Miller’s comprehensive how-to guide for creating change. Packed with over 30 unique tools, it shows you step by step how to run successful projects to improve customer satisfaction, streamline processes, develop innovative new products and solve large problems.
Check out Ken’s new book We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving.
Ken’s latest book, We Don’t Make Widgets: Overcoming the Myths That Keep Government From Radically Improving, was written for senior and middle managers of all levels of government. This book explodes the myths that prevent dramatic improvement in government operations. If you are interested in re-thinking what you do, who you do it for and why, then this is the book for you. “Widgets” is part of the Governing management series.
CIA is a firm of change agents that deliver big results in tough environments. We specialize in working with organizations that don’t make “widgets.” Our people are accomplished consultants and gifted speakers with an intense focus on relationships and results. Our team, led by Ken Miller and Blake Shaw, doesn’t just have big ideas, but uses those big ideas to solve big issues like:
- How can we best organize the resources of a community to fight poverty?
- How can we overcome the barriers that prevent most inner city kids from ever going to college?
- How can we make government the leader in customer satisfaction?
- Why can’t I see my doctor for three weeks?
- Where’s my tax refund?
We “grew up” in government, so when CIA walks into a government setting, we speak the language, feel the pain, and relate very well to everybody from the Governor and Cabinet to the Director / Commissioner to the front-line staff installing a new desk, providing service in a DMV office or caring for residents in a Mental Health Facility.
Point of Contact:
Blake Shaw
Senior Partner
P: 573-230-7470
E: blake@changeagents.info