For too long, child welfare agencies have been hampered by unrealistic expectations and insurmountable backlogs. These capacity problems create a stressful environment that can cause hardworking, dedicated employees to find new jobs, leaving even fewer people to get vital assistance to children.
Arizona Wanted Change–And Got It
Refusing to accept status quo, the Arizona Child Abuse Investigations Team took on an aggressive renovation project.
Its goal? To harness the dedication and talents of its employees and put proper emphasis on investigations, documentation and follow-through, all in an effort to improve child safety.
By analyzing how the work was being done and recognizing the capacity problems, Arizona is on track to reduce the time spent closing child abuse cases from 220 days to 14 days while subsequently improving investigations and raising employee morale. The overwhelming caseloads and unrealistic demands are becoming a thing of the past.