For too long, child welfare agencies have been hampered by unrealistic expectations and insurmountable backlogs. These capacity problems create a stressful environment that can cause hardworking, dedicated employees to find new jobs, leaving even fewer people to get vital assistance to children. Arizona refused to accept this, and its Child Abuse Investigations Team took on an aggressive renovation project aimed at harnessing the dedication and talents of its employees and putting proper emphasis on investigations, documentation and follow-through, all in an effort to improve child safety. Today, Arizona is on track to reduce the time spent closing child abuse cases from 220 days to 14 days. With representatives from Arizona’s Division of Children, Youth and Families, Bill explores new ways to overcome common problems facing child welfare agencies.

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