“In these incredibly tough budget times, you would think government agencies would be working extra hard to find ways of doing things more efficiently. Unfortunately, leaders across the country are grabbing the same old playbook – hiring freezes, travel restrictions, delaying maintenance and so on. They’re not examining the actual work being done – the operations are fundamentally the same. Instead, they’re left with tired, overworked employees trying to do the same operations with fewer resources. This approach creates an illusion of efficiency. Real efficiency is about looking at the systems – the way work itself is designed – and finding ways to streamline the work so that we do our important tasks very well in less time with less hassle. Systems are where the costs are incurred. Systems are where the customers show up. Systems are where the value of the agency is created. And systems appear to be the last thing anyone is focusing on.” (Ken Miller, “The Promise of Going Lean”, Governing Magazine, May 2009)
The Radical Process Improvement Workshop will teach you all the concepts, principles and tools you will need to fix the systems in your government agency. Past participants have cut waiting times in half, eliminated environmental permitting backlogs and sped up processing by 80%, sped up the tax refund process by 80% at less cost and streamlined a government procurement process by 97%.
This fast paced, hands-on workshop dives right into the issues that matter in your organization so you can go back to the office and make a long-lasting impact on your operations. Through a fun, competitive simulation, mind-blowing exercises and humorous examples, we will provide proven techniques that government managers can use to dramatically improve process performance and customer satisfaction.
- The 3 myths that keep government from radically improving
- How to diagnose the real issues affecting your agency's performance and pinpoint the right processes to work on
- How to intuitively see the 80% improvement opportunity inside every process
- Use an innovative flowcharting tool to map your own process that will make improvement opportunities glaring